As a property management company in Austin, Stone Oak Property Management isn’t the only player in the game!

However, Stone Oak Property Management was built to fill the void for clients whom were disappointed with their current property manager. The founders of Stone Oak are all landlords themselves so they set out to build a company they themselves would be comfortable hiring as their property manager!

When searching for new property manager you should have a bundle of questions you come prepared to ask before deciding on the right company for your properties. Here at Stone Oak Property Management we talk to landlords and investors from all over the nation about their properties in Austin and San Antonio. Here are 10 frequently asked questions we hear from landlords!

Does the property management company have a dedicated, licensed property management personnel and how many staff will be looking after my property?

With Stone Oak, your properties receive unparalleled management from a team of certified property managers. From the maintenance crew to the founding manager your property receives the full attention to detail it deserves. When we take on new rental properties, we treat them as if they were our own. Stone Oak provides the greatest support team in the Austin market and you’ll always have direct line of communication with everyone in the company. You can rest assured your properties are in the hands of professionals with decades of experience in real estate and property management!

Is the managing Broker(s) of the company involved in the day to day management and supervision of operations?

Yes! Our managing partners are both 100% hands on with the company. As mentioned earlier, both are landlords and set out to create Stone Oak Property Management to better serve and fill the void left by other property management companies in Austin, Texas.

How many years has the property manager looking after my property been working in real estate?

Great question! People often mistake a “brand-name” to mean that the service will be better, but we don’t feel that way at Stone Oak! Both of Stone Oak Property Management’s managing partners have been in the Austin real estate market since the early 2000’s. It doesn’t stop there! In 2008, Central Metro Realty was founded by Jason Huval, one of our partners, and continues to be one of the largest locally owned Brokerages in Austin! Everyone on staff at Stone Oak Property Management has a breadth of knowledge in real estate and property management providing you with the best service for your rental property in Austin.

How many years has the property manager been with the agency or office?

While the entire staff at Stone Oak plays a part in managing your properties, no one will do more for them than Jennifer Frizzell. Turnover in the industry can be very high as busy seasons come and stress mounts. This isn’t the case with Jennifer. As employee #1 of Stone Oak, Jennifer has been here since the very beginning. She’ll take the time to learn your property inside and out! Call us today and you can talk to her, call again in 6 months and she’ll still be there to answer your questions. We at Stone Oak Property Management don’t view this as a job, and instead we are passionate about providing you quality and having you as a lifelong customer and this is reflected by the staff we have on hand!

What geographic areas do you cover?

As an Austin-born property management company, we service every neighborhood and community in Austin! Income properties can pop up all the time and in different locations and your portfolio in a few years time could be spread out across the various suburbs of Austin. Stone Oak Property Management can provide you service whether your North, South, East or West. Thinking of branching your portfolio to San Antonio? Stone Oak Property Management has properties and a support staff in this market as well! Consider us the Central Texas property management experts!

Do you hand out my keys or do you attend property showings with prospective tenants?

When we take on the management of your property(s), we consider them our own. We’ll never give your keys to prospective tenants without the supervision of a manager on-site. Not only are we managers of your investments but we consider ourselves protectors as well!

How many properties does the manager look after?

This may be the most important question on this list. The majority of the landlords and investors we talk to are fed up feeling like just a number with their current property manager. Large property management companies are spread thin when it comes to staff available compared to properties they oversee. This can leave owners and landlords feeling neglected and leave a bad taste in their mouths. Stone Oak approaches ours as a team effort ensuring your property is always high on priority list and you’ll never be left feeling like just a number!

Are you available to show my properties 6 days a week?

We’d go as far as saying we’d be available on Sunday if we needed to be. With the rise of the internet, prospective marketing and tenant interest is a 24/7 ordeal. Stone Oak Property Management’s staff is available to show your property no matter the time! Unlike other property management companies, Stone Oak doesn’t charge a vacancy fee which leaves you with the knowledge that we are doing everything we can to find you high-quality, rent paying tenants!

Do you have a system in place for vetting prospective tenants with regards to credit, rental history, etc?

Yes! Stone Oak Property Management uses proprietary software to filter tenants based upon the desired criteria. In the many years of providing our services, Stone Oak has only had perform one eviction. Basically, we find quality tenants for your properties!

Will you go to court for me if need be?

This is a definite yes! Stone Oak’s managing partners, as mentioned earlier, are all landlords! Before Stone Oak was born and the software we have today was available they had to perform evictions to clear their properties as the systems to vet tenants weren’t in place yet! Stone Oak regularly speaks with potential landlords seeking eviction advice to which we refer them to our friends over at Texas Tenant Evictions! However, if we at Stone Oak Property Management manage your property we offer this service at a fraction of the cost others are willing to do it for!

Do you own properties in Austin or San Antonio and have more questions for us? Give us a call or shoot us an email to learn more about what a property management company dedicated to your investments can offer you!