Maintenance and Repairs
Time is of the essence when it comes to repairs in certain situations. We are facing an unprecedented demand for maintenance services while also dealing with a vendor labor market that is overloaded with work requests. This is across ALL trades from fence builders to plumbers to HVAC vendors, and it's unlike anything we have ever seen in our industry.
Our vendors are working feverishly to complete all maintenance and make-ready repairs in a timely manner. We ask that you please take this into consideration when requesting multiple bids for repairs and make-ready items. There are going to be scenarios where a second estimate may not be available in a timely enough manner and may do more harm than good when accounting for the time passed waiting for the bid.
Home Warranties HVAC and Extreme Heat
Please be advised that the Austin area has extreme shortages in trades to keep up with the construction that is happening all around the city. This leaves very little trade work willing to work with Home Warranties. In a case where you have an HVAC maintenance call in the extreme Texas heat, we may have to go outside of your Home Warranty to service your property. If this does happen, we will keep you informed every step of the way. There are some Home Warranties that will work with you on reimbursement for work completed if it happens to fall within the parameters of what they would cover. We do apologize if this causes any inconveniences, but as licensed property managers we are legally bound to respond to certain maintenance calls within a certain predetermined timeframe. Home Warranty Companies do not always share this same sentiment for responsiveness.
It's a big part of why we advise NOT to use a home warranty company when it comes to your rental properties.
Office Address
We are excited to announce that we are moving offices! Please be on the lookout for more information in the coming weeks. Our team has been growing quite considerably and we've finally outgrown our old office. We look forward to sharing more details with you as we make this move!
Holiday Hours
In observance of the Fourth of July holiday, Stone Oak's offices will be closed on Monday, July 4th. We hope you have an amazing holiday weekend!
Thank you for being a client of Stone Oak Property Management and trusting us with your real assets. Please don't hesitate to contact our team if you need anything!
