Pet Insurance
With Austin being one of the most pet-friendly cities in the country, chances are you have a pet living with you. During your tenancy with Stone Oak, we recommend obtaining insurance for your beloved pets in the event there was ever an emergency or tragedy.
Things covered by pet insurance:
Accidents and illnesses
Cuts and bite wounds
X-rays
Ear infections
Digestive problems
Cancer
Check out their informational flyer and Sample policy.
Unexpected accidents and illnesses can occur at every stage of life for your pets. Make sure they are covered! More information about pet insurance can be found by contacting Stone Oak’s insurance partner, Andor Insurance.
Self Inspections and Maintenance Requests
We have received positive feedback with the introduction of our new self inspections. We are pleased to offer our valued residents the option to take advantage of the convenience the self inspection offers. We have noticed many residents have items needing attention noted on inspections, we ask that all residents be aware that annual inspections are not maintenance requests. If you have an item needing attention, you are required to submit a maintenance request via your tenant portal.
Preparing to Move Out?
If you have an upcoming move-out, please be mindful of the following:
Be mindful of your required notice to vacate! The standard is 60 days but yours may be different, please review your lease for your unique notice to vacate requirement. If you do not provide proper notice, you may still be obligated to pay rent past the date you vacate! Please keep utilities on through the end of your lease regardless of the day you turn over possession* If you shut utilities off early you will be charged back for services plus potential administrative fees.
Please don’t forget to provide a forwarding address! If we do not have a forwarding address, it will cause a delay in you receiving your security deposit refund. Also ensure the address is correct by checking for reversed numbers, spelling, and typos. Please be sure to turn in cleaning receipts. You may email them directly to your property manager or email them to moveout@stoneoakpm.com. If you are leaving keys in our conveniently located dropbox, please be sure to label your keys with your name only (putting your address on there makes it easy for a thief to use the keys). If you do not do this, we will not know which property the keys are for and you will be charged hold over rent.
Lawn Care and Watering Restrictions
It’s been a great summer so far with a good amount of rain that is tempering the heat. We’re lucky to have this weather, and it may eventually give way to our typically dry summer heat. When that happens please be mindful of watering restrictions as most leases require you to maintain the lawn and landscaping. Here are links to some local restrictions or check with your provider or local city/county:
Thank you for trusting Stone Oak! Please don't hesitate to contact our staff if we can help with anything.
Routine Maintenance Reminders
- Maintenance Requests: We still receive a lot of maintenance requests that state something vague like "washer" or "AC" without any other info about the actual issue. We cannot act on requests like this and will require that you provide more info, so any request like this will only delay a resolution to the issue. Make sure you provide as much info as possible in your request including pics if possible.
- Maintenance Portal: Please make a list of any items you want to submit, and then list all issues together as one request including as much info as possible and attach photos if applicable. We will then evaluate whether they should be split up or not.
- Smoke and CO Alarms: As a reminder don't ever unplug and remove smoke detectors because they are beeping. Change the batteries and if that doesn't work please notify us. We find a lot of tenants unplug them and bury them in a closet or drawer instead of replacing batteries.
- A/C Filters: Make sure to check and change every month or as required by the type of filter. If any HVAC systems in your home have a reusable filter you are still required to clean them periodically, so please make sure they are kept clean.
- Toilets: "Flushable" Wipes CANNOT be flushed. Do not put anything down the drain except water, human waste, and regular toilet paper. Food, toys, feminine products, wipes, towels, wrappers, condoms, and other objects do not break apart and go down the drain. Clogs of the plumbing system may be charged back to you, so it is best to avoid this by not putting anything down any of the drains aside from water and human waste.
- Disposal Systems: This includes using the sink disposal as a garbage chute. These appliances are not meant to dispose of large quantities of food and should only be used as a last resort after all food items are scraped off dishes into a compost bin or trash can.
- Drainage: Shower, bath, and sink drains can get clogged up over time with hair and other organic matter. Do not use Draino-type products as they are extremely acidic and will do more harm than good by damaging the pipes while usually failing to fix the drainage issue. The best way to address this is to use a disposable drain snake that can be obtained from any hardware store for a couple of dollars. Please note that if we send out a vendor for this and it turns out to be this very issue you may be charged back for the cost. Here is a video on how to use those - https://www.youtube.com/watch?v=aOb4MJ6widg
- Emergency Maintenance: This extension should not be called unless you have an issue involving Flood, Blood, or Fire. Do not call the emergency line to follow up on existing work orders or submit a new request that is not an emergency. In case of an emergency call 911 if needed and then contact us after everyone is safe. Remember that we do not monitor emails after hours, so if you submit something considered an emergency online and do not call we may not know until the next business day.
Other Maintenance Notes:
If you'd like to inquire about, or update an existing request, submit the form at stoneoakmgmt.com/maintenance or call 512-617-6766 ext-5.
Maintenance time frames continue to be extended due to the pandemic. Please allow at least 5 business days before requesting an update from our team unless it is an emergency.
For basic DIY tips and tricks to solve some issues quickly, visit our DIY rental property maintenance page.
Your Tenant Portal & Electronic Statements
The system will generate a statement even if you're moving out, so there is no need to contact us if you receive this and are moving. All charges, including any prorated rent, will be adjusted as needed when the deposit is processed.
If you are not using the portal app that keeps you logged in please take a look at the linked flyer for more info. This can eliminate forgotten passwords, and help with easy updates/access to maintenance requests and all other account details.
AppFolio Tenant Portal Information
