Resident Benefits Program
Our new Residents Benefits Package is in full effect! We want to thank you for the positive feedback! We are excited to offer these wonderful services!
Notifications of Weather and other Emergencies
As you all know by now we recently went through an emergency water boil notice for the City of Austin and some surrounding communities. This was issued on a weekend when we were not in the office and could not send a notification to anyone. We wanted to provide a link to everyone which allows you to sign up for the Austin emergency notification system - warncentraltexas.org - that will alert you to situations like this.
Looking Beyond Earth
We want to try to at least occasionally include something in our blog posts that aren’t related to being a tenant. We’d like to share this link below that you can check out to share an experience with your family or friends. The International Space Station frequently flies over Austin, and there are also opportunities to see many other things including strings of satellites launched by our recent Central Texas community addition, Elon Musk, through his space-based Starlink internet service. Here is the link for those who are interested - james.darpinian.com/satellites
Lease Reminder
Summer is coming soon, and that makes things very busy for us. If you’re not familiar with your lease end date please check your lease and reach out to us sooner than later to discuss renewals or provide notice that you’re going to vacate at the end of your lease. We will be extremely busy during the spring and summer months, so the sooner you reach out the more time we’ll have to work with you.
Unauthorized Pets
We’ve recently had a run of tenants who were found with pets that were not on the lease and were penalized for not adding them as the lease requires. We’re not looking to penalize and fine anyone, and prefer that you contact us if you are considering adding a pet to your home so we can go through the process with you the right way instead of having to issue a lease violation and require removal of the pet from the home if it is found to not be on the lease. Please contact our office to discuss adding a pet, or if you have one that is not on the lease contact us immediately to work through the process of adding it to the lease if qualified.
Thank you for being a resident of a Stone Oak rental property! Please don't hesitate to contact our staff if we can help with anything.
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Routine Maintenance Reminders
- Maintenance Requests: We still receive a lot of maintenance requests that state something vague like "washer" or "AC" without any other info about the actual issue. We cannot act on requests like this and will require that you provide more info, so any request like this will only delay a resolution to the issue. Make sure you provide as much info as possible in your request including pics if possible.
- Maintenance Portal: Please make a list of any items you want to submit, and then list all issues together as one request including as much info as possible and attach photos if applicable. We will then evaluate whether they should be split up or not.
- Smoke and CO Alarms: As a reminder don't ever unplug and remove smoke detectors because they are beeping. Change the batteries and if that doesn't work please notify us. We find a lot of tenants unplug them and bury them in a closet or drawer instead of replacing batteries.
- A/C Filters: Make sure to check and change every month or as required by the type of filter. If any HVAC systems in your home have a reusable filter you are still required to clean them periodically, so please make sure they are kept clean.
- Toilets: "Flushable" Wipes CANNOT be flushed. Do not put anything down the drains except water, human waste, and regular toilet paper. Food, toys, feminine products, wipes, towels, wrappers, condoms, and other objects do not break apart and go down the drain. Clogs of the plumbing system may be charged back to you, so it is best to avoid this by not putting anything down any of the drains aside from water and human waste.
- Disposal Systems: This includes using the sink disposal as a garbage chute. These appliances are not meant to dispose of large quantities of food and should only be used as a last resort after all food items are scraped off dishes into a compost bin or trash can.
- Drainage: Shower, bath, and sink drains can get clogged up over time with hair and other organic matter. Do not use Draino-type products as they are extremely acidic and will do more harm than good by damaging the pipes while usually failing to fix the drainage issue. The best way to address this is to use a disposable drain snake that can be obtained from any hardware store for a couple of dollars. Please note that if we send out a vendor for this and it turns out to be this very issue you may be charged back for the cost. Here is a video on how to use those - https://www.youtube.com/watch?v=aOb4MJ6widg
- Emergency Maintenance: this extension should not be called unless you have an issue involving Flood, Blood, or Fire. Do not call the emergency line to follow up on existing work orders or submit a new request that is not an emergency. In case of an emergency call 911 if needed and then contact us after everyone is safe. Remember that we do not monitor emails after hours, so if you submit something considered an emergency online and do not call we may not know until the next business day.
Other Maintenance Notes:
If you'd like to inquire about, or update an existing request, submit the form at stoneoakmgmt.com/maintenance or call 512-617-6766 ext-5.
Maintenance time frames continue to be extended due to the pandemic. Please allow at least 5 business days before requesting an update from our team unless it is an emergency.
For basic DIY tips and tricks to solve some issues quickly, visit our DIY rental property maintenance page.
Your Tenant Portal & Electronic Statements
The system will generate a statement even if you're moving out, so there is no need to contact us if you receive this and are moving. All charges, including any prorated rent, will be adjusted as needed when the deposit is processed.
If you are not using the portal app that keeps you logged in please take a look at the linked flyer for more info. This can eliminate forgotten passwords, and help with easy updates/access to maintenance requests and all other account details.
AppFolio Tenant Portal Information
