Holiday Hours
We will be closed on Monday, September 2nd for the Labor Day holiday and will resume normal business hours on the following business day. View our holiday closing schedule.
Maintenance Requests
Anytime you need to submit a maintenance request please keep the following in mind-
Submissions should only be maintenance related
List everything in as few requests as possible - we will split them up as needed
Include pictures and as much detail as possible
Do not submit a new maintenance request to follow up on one that is already in progress.
Follow up using this form- https://www.stoneoakmgmt.com/maintenance-check
Emergencies involving Flood, Blood, or Fire should first be reported to 911 if needed
Report it to us at 512-617-6766 ext-1 after everyone is safe
Please note that Flood, Blood, and Fire is a general guideline. Make sure to consider life, property, and safety among other things.
Self Inspections and Lease Renewal
With the introduction of our new self inspections, please be mindful of timely completion of your inspections. Your lease renewal offer cannot be sent until your inspection is complete. If you need assistance or are unable to complete your inspection, please contact your property manager to discuss alternative options.
We have noticed some residents have items needing attention noted on inspections, we ask that all residents be aware that inspections are not maintenance requests. If you have an item needing attention, you are required to submit a maintenance request via your tenant portal.
Pet Insurance
With Austin being one of the most pet-friendly cities in the country, chances are you have a pet living with you. During your tenancy with Stone Oak, we recommend obtaining insurance for your beloved pets in the event there was ever an emergency or tragedy.
Things covered by pet insurance:
Accidents and illnesses
Cuts and bite wounds
X-rays
Ear infections
Digestive problems
Cancer
Check out their informational flyer here and Sample policy here.
Unexpected accidents and illnesses can occur at every stage of life for your pets. Make sure they are covered! More information about pet insurance can be found by contacting Stone Oak’s insurance partner Andor Insurance.
Ryan at Andor Insurance Agency can also help you with your Renter’s, Auto and other types of policies. Use this link to get in touch with him and see what he can do for you!
Election Season
While we don’t want to get into politics we do want to simply remind everyone that voting in the November general election is coming up. You can check your voter registration status and update your address on the Secretary of State’s website. If you aren’t registered to vote then contact your county registrar’s office or check out the state’s official website.
Data Breaches and Scams
It seems every day a new data breach is being announced publicly or by mail to affected parties. In the context of Stone Oak we want to continue reminding everyone about these breaches because a lot of this data can be used in social engineering and phishing attacks, which could involve your data being used by someone who poses as your property manager or other contact as part of a scam. We see these attempts internally as scammers send us email posing as fellow employees or managers of Stone Oak.
That being said, we want to remind you that we will never call you to ask to confirm or provide your bank info, social security number, or other personal information on the phone or by email. We will also never ask you to pay for anything with gift cards, cryptocurrency, etc. All of our emails will come from our domain, www.stoneoakmgmt.com, or through our software as a long string of letters/numbers from the domain @stoneoak.mailer.appfolio.us. Our property management software includes a texting service that will not match our office number, but if you try to call that number it will go directly to our main office phone line.
Here is some helpful information about Caller ID Spoofing, and other common scams. Also the US Federal Bureau of Investigations resources about common scams are good to be aware of.
Please stay vigilant, maintain a healthy amount of skepticism, and contact us directly with the number on our website or our direct emails if anything looks questionable.
Thank you for trusting Stone Oak! Please don't hesitate to contact our staff if we can help with anything.
Routine Maintenance Reminders
- Maintenance Requests: We still receive a lot of maintenance requests that state something vague like "washer" or "AC" without any other info about the actual issue. We cannot act on requests like this and will require that you provide more info, so any request like this will only delay a resolution to the issue. Make sure you provide as much info as possible in your request including pics if possible.
- Maintenance Portal: Please make a list of any items you want to submit, and then list all issues together as one request including as much info as possible and attach photos if applicable. We will then evaluate whether they should be split up or not.
- Smoke and CO Alarms: As a reminder don't ever unplug and remove smoke detectors because they are beeping. Change the batteries and if that doesn't work please notify us. We find a lot of tenants unplug them and bury them in a closet or drawer instead of replacing batteries.
- A/C Filters: Make sure to check and change every month or as required by the type of filter. If any HVAC systems in your home have a reusable filter you are still required to clean them periodically, so please make sure they are kept clean.
- Toilets: "Flushable" Wipes CANNOT be flushed. Do not put anything down the drain except water, human waste, and regular toilet paper. Food, toys, feminine products, wipes, towels, wrappers, condoms, and other objects do not break apart and go down the drain. Clogs of the plumbing system may be charged back to you, so it is best to avoid this by not putting anything down any of the drains aside from water and human waste.
- Disposal Systems: This includes using the sink disposal as a garbage chute. These appliances are not meant to dispose of large quantities of food and should only be used as a last resort after all food items are scraped off dishes into a compost bin or trash can.
- Drainage: Shower, bath, and sink drains can get clogged up over time with hair and other organic matter. Do not use Draino-type products as they are extremely acidic and will do more harm than good by damaging the pipes while usually failing to fix the drainage issue. The best way to address this is to use a disposable drain snake that can be obtained from any hardware store for a couple of dollars. Please note that if we send out a vendor for this and it turns out to be this very issue you may be charged back for the cost. Here is a video on how to use those - https://www.youtube.com/watch?v=aOb4MJ6widg
- Emergency Maintenance: This extension should not be called unless you have an issue involving Flood, Blood, or Fire. Do not call the emergency line to follow up on existing work orders or submit a new request that is not an emergency. In case of an emergency call 911 if needed and then contact us after everyone is safe. Remember that we do not monitor emails after hours, so if you submit something considered an emergency online and do not call we may not know until the next business day.
Other Maintenance Notes:
If you'd like to inquire about, or update an existing request, submit the form at stoneoakmgmt.com/maintenance or call 512-617-6766 ext-5.
Maintenance time frames continue to be extended due to the pandemic. Please allow at least 5 business days before requesting an update from our team unless it is an emergency.
For basic DIY tips and tricks to solve some issues quickly, visit our DIY rental property maintenance page.
Your Tenant Portal & Electronic Statements
The system will generate a statement even if you're moving out, so there is no need to contact us if you receive this and are moving. All charges, including any prorated rent, will be adjusted as needed when the deposit is processed.
If you are not using the portal app that keeps you logged in please take a look at the linked flyer for more info. This can eliminate forgotten passwords, and help with easy updates/access to maintenance requests and all other account details.
AppFolio Tenant Portal Information
