Common Tenant Complaints and How to Address Them

Overseeing rental properties and managing their occupants can be a stressful time for any property owner or manager. One thing most owners don’t consider is working with the wrong manager or company can leave tenants feeling equally as stressed. Tenants will complain, as they always have. When renting a property, they expect service to the property in exchange for rent -which they should.

Knowing how to properly address tenant complaints with a quick, formal response is vital. A great landlord-tenant relationship will help insure high-quality, paying tenants are more likely to renew their lease every year. If your tenant is satisfied they are likely to stick around and have your rental property earning its potential month-in, month-out.

So what are some common tenant complaints and what is your property management company doing to relieve the situation? Discover the Stone Oak Management difference and how we cater to insure satisfaction for both tenants and property owners.

Common Complaint: Poor Communication

From the moment a tenant shows interest in your property and would like to discuss its availability, you should be completely upfront with them. Discuss everything that’s pertinent in the lease and anything that could play a factor into the day-to-day lives of your tenants. Don’t leave it to them to fully understand a lease and instead let them k...

Teaming up with just any Austin property manager in 2017 will lead you to various degrees of success with your rental property.  Is your property vacant or occupied? Are you receiving the highest rental rate possible? How’s coordination and communication with your property manager and tenants? Are you satisfied with your Austin property manager’s performance and urgency with your property?

Not all Austin, TX property management companies are the same. Yo

Improvements to Your Home that Bring the Greatest ROI

System - Thursday, April 20, 2017

How to improve your Austin rental home for better tenants and ROI in the event of a sale!

Improvements for your rental home are a great way to attract quality tenants and can set you up to obtain full value for your home in the event you ever decide to sell. If you're a homeowner, you're well aware that there are many improvements that can be done. So which one will bring you the greatest ROI? Check the infographic below to discover what should be your priority upgrades!

Questions about your rental property or property management? Contact us today to learn more and discover how Stone Oak Property Management is suited to be your next property management company!

Should you hire an Austin property manager?

Rental property management is something some owners elect to do themselves as they might have the time to deal with the various day-to-day requirements that come with managing properties. If you find yourself doing so you probably understand that things can get hectic and your schedule can be loaded in a hurry. Your rental homes aren’t static objects. When occupied by tenants they become these living things that require constant care and attention.

What will a property management company provide me?

Let’s first cover what you should expect from hiring a property management company like Stone Oak Property Management. As your professional landlord, Stone Oak’s goal is to leave you stress free while providing quality management of your investments. From the start, Stone Oak provides all of the marketing and prospecting for tenants in the event your property is vacant. Our Austin property management team provides quality screen and vetting of tenants for your property, ensuring you with quality, rent paying tenants backed by a guarantee!

Once tenants are placed and the house is occupied, Stone Oak Property Management has all bases covered. We deal with everything from A to Z. From collecting rent to handling emergency and maintenance requests, Stone Oak provides a suite of property management...

Austin’s rental market is one of the hottest in the country!

With the recent report naming Austin the #1 place to live in the country it doesn’t seem to be on track to slow down either! Year after year, rental properties in Austin has proven to be a solid financial investment. As of February of this year, the average rent for an apartment within the city of Austin totaled at $1,419 with one bedrooms pulling in an average of $1,245 and two bedroom apartments averaging $1,562. However, over the last 6 months to date the average apartment rent in Austin has decreased by 2.1%. The graph shown below gives you an idea of the steady increase of rent from January 2011 to February 2017.

So what locations in Austin pull the in the highest average rent? By neighborhood, the top five locations with the highest paid rent are Downtown, South River City, Bouldin, East Ceaser Chavez and Triangle State. These were followed closely by areas such as Zilker, Barton Hills, Hyde Park and others. Aiming for cheap rents? The three cheapest neighborhoods to live in are Coronado Hills, Georgian Acres and Franklin Park. You can view the full

Is using a professional property management company the right choice for you and your rental property?

 Austin landlords and investment property owners may be overlooking a way to increase their profitability and bottom line by not allowing pets in their rental properties. 

Austin Property Management and How to Find Profitable Properties

The Austin rental market is booming right now! The demand for rentals is at an all-time high, the rents in the greater Austin area are way up, and the time to invest is now after Austin was named #1 place to live! If you can find an Austin rental property to invest in, you could be the owner of an investment that should have consistent income for years to come. However, choosing the right investment property can be tricky and if chosen poorly you could potentially lose money instead of earning!

The first course of action is to consider the type of property you would prefer to invest in. Single-family homes, condos and multi-family properties are all worthwhile investments. Before you start working with a broker, first decide what kind of property you’re willing to take on and what you can afford.

Consider who your ideal tenants are. Targeting areas of higher income such can lead to great, high-quality tenants though your initial investment will be greater. Also, consider whether you would be taking care of your rental property yourself or if you would need the services of an Austin property management company for your rental. Consider why you are investing in real estate and what you hope this investment will do for you. There are many books and o...

As a property management company in Austin, Stone Oak Property Management isn’t the only player in the game!

However, Stone Oak Property Management was built to fill the void for clients whom were disappointed with their current property manager. The founders of Stone Oak are all landlords themselves so they set out to build a company they themselves would be comfortable hiring as their property manager!

When searching for new property manager you should have a bundle of questions you come prepared to ask before deciding on the right company for your properties. Here at Stone Oak Property Management we talk to landlords and investors from all over the nation about their properties in Austin and San Antonio. Here are 10 frequently asked questions we hear from landlords!

Does the property management company have a dedicated, licensed property management personnel and how many staff will be looking after my property?

With Stone Oak, your properties receive unparalleled management from a team of certified property managers. From the maintenance crew to the founding manager your property receives the full attention to detail it deserves. When we take on new rental properties, we treat them as if they were our own. Stone Oak provides the greatest support team in the Austin market and you’ll always have direct line of communication with everyone in the company. You can rest assured your properties are in the hands of...