Tenant FAQ's

Answers to your common questions

Can you hold a place before I apply?
No, unfortunately we can only hold a home once an application has been approved and the required funds have been provided to us.

How old do you have to be to apply?
The minimum age is 18 to be on a lease in one of our properties. Additionally, everyone over the age of eighteen who will be living together must apply for a to be on the lease. 

Is any of the deposit refundable?
Yes. We do not profit from keeping a deposit. We don’t typically mark-up repairs, and when we do the man hours don’t justify the small amount we charge so there is no benefit to us trying to keep a deposit. We want the property to look like it did, or better (one can dream), then when you moved in. This is someone’s home. While you are there, it is your home. We want you to be proud to live in one of our properties. We give all residents a checklist and guide of what to do upon move-out to maximize your chances of getting all of your deposit.

Who needs a cosigner?
Anyone who does not meet our criteria for credit or income. This could be someone with spotty credit, two roommates that together have the income, but one doesn’t have enough credit. 

When do I need to turn on my utilities?
Utilities are required to be on the day of move-in. You can call most utility companies far in advance of your move-in. It is recommended to have them on prior to your move-in date. For a list of utility providers please feel free to contact us.

You have a property I want to rent. How do I apply?
Go to the property on our site and click “apply now”. Your application will not be sent to us until you pay the application fee. 

How long does it take to get approved?
It depends on your references. Typically our biggest delay is getting in touch with past landlords or employers for verification. It can be done in a day, but it is rare. You can expect two or three business days.

Can someone else apply for a property that I am waiting for approval on?
Yes, we accept the first qualified applicant. If there is delay from your references, it may slow the process enough to allow someone else to be accepted ahead of you. 

How do I pay rent?
The preferred method is through your online portal. Once you sign the lease we will generate a login for you. From here you can pay rent from your checking account and even set it to auto-pay at no cost. Upon request we can generate a bar-code that allows you to pay with cash at any 7-Eleven convenience store or CVS pharmacy for a small fee paid to the store. Stone Oak also has a drop box at the front door and tenants are welcome to pay their rent via check delivered to us. 

I want to get a pet. What do I do?
Look yourself in the mirror and say aloud, “Why do I want a pet? Why? I can never go out of town again without inconveniencing someone.”

I still want to get a pet. The mirror bit didn’t work. What do I do?
Send us an email and we have to get approval from the landlord. Most of our properties are pet friendly, but for each property it is the landlord’s decision whether or not they want pets in the home. If approved as well as a monthly fee you'll pay or "pet rent" determined by the number of pets. Keep in mind, no aggressive breeds are allowed. This isn't unique to our company and most insurance providers won’t allow it.

I want to move out, but my roommate wants to stay. What do I do?
Your first step is to contact us and let us know. You will need to find a replacement or have us assist you in finding one. The new roommate will have to be approved just as you were. You will still be responsible for your portion of the rent until a replacement is found and a new lease is signed.

My lease expiration is coming and I want to move out. What do I do?
Check your lease. Most of our leases require a 60 day notice, but with a move-out at the end of the month. Basically all of our leases are written in a way that the property should be available to a new tenant on the 1st of the month. This means you will be on the hook for a full month’s rent on your last month, so plan to leave at the end of the month and give notice as your lease requires. Again, check your lease, but call or email if you need help. 

Who is responsible for paying for repairs & maintenance requests?
Maintenance is required by the tenant and you should reference your lease. These are items like lawn care and a/c or fridge filters. The only repairs that you will be required to pay are what is covered in the lease or an item that comes up due to your negligence or sometimes even an accident on your part. A great real world example was a stopped up and sometimes slow draining toilet. We called out a plumber to fix the issue and there was a doll head in the drain line. This repair was on the tenant. Her kiddo even owned up to the doll head.  

Contact Us

Stone Oak Property Management
13497 N Highway 183, Ste. 700
Austin, TX 78750

Phone: 512.617.6766
Toll Free: 888.892.7940
Fax: 512.994.2300

Copyright © 2020 Stone Oak Property Management. All Rights Reserved.